This position has two primary focuses:
1) to manage and administer the box office and reception services including e-commerce and in-person visitor engagements, serving as the point of contact at the front desk, and
2) to support digital activations in all programs on our website, live stream, creation of videos including editing, and website updates/maintenance.
As with all positions at the Centre, the successful candidate needs to be flexible, punctual and possess excellent customer service skills. This position will require multi-tasking and liaising with various members of the staff team on a variety of projects. There will be occasional periods of over-time required.
As the Box Office and Digital Services Coordinator, you will be responsible for:
- Reception greeting, way finding, phones;
- Facilitation of registrations, ticket sales, donation receipts, etc;
- Prepare reporting for classes and events;
- Liaise with Front Of House/Operations staff to ensure they have what is needed for patron management during the program
- Visitor tracking, reporting, and analytics including views/attendance in digital programming;
- Deliver a personal and enhanced visitor experience;
- Support virtual learning platforms for teachers and students;
- Website live-chat support
- Visitor awareness-raising and provision of information on all Centre events and programs;
- Participation in emergency response as part of the team;
- Communication boards/digital platforms for programs, events, rentals;
- Creation and activation of digital materials and programming in consultation with programmers;
- In-house video production and support;
- Live stream support during applicable events and programs;
- Support the needs of any program requiring digital output and e-commerce;
- Ticketing/program registration software oversight;
- Digital analytics and reporting;
- Updates and maintenance of website;
- Input new e-mail subscribers into Constant Contact database;
- Train staff/volunteers in the use of digital services as necessary;
- Maintains CASL compliance;
- Support social media activity.
How will you create impact?
- By bringing fresh, dynamic ideas to the table
- By contributing to the team with a strong and thoughtful work ethic
- By sharing your knowledge of current trends to help influence the outcomes
How will you fit into the team?
- Being outgoing and adaptable
- A resilient and flexible personality as plans can change from day-to-day
- You are a consummate professional and can represent the Aurora Cultural Centre not just creatively but also in experience, insight, and attitude
Education
An undergraduate or college degree in arts administration, communications, customer relations and/or a related field or an equivalent combination of professional experience and education related to the responsibilities of the position
Experience
Minimum one year experience in box office services including programming of box office software
Skills
1. Proven effective communication and interpersonal skills (written and verbal)
- for customer service to accurately disseminate information; to be sensitive to diverse communities and abilities; provide mature, level-headed responses, diplomacy and tact
- for daily interactions with internal interdepartmental with managers and support staff
- sales skills an asset to help customers with programs and cross promotion of events
- listening skills to understand and translate the needs of other staff into a digital product
2. Above average computer and technical skills in digital applications including knowledge of or willingness to learn
- Microsoft suite of programs
- Vimeo
- AudienceView
- Website applications
- Editing software
- Writing code to activate digital services
3. Research skills to determine best application of digital solutions for ease of use by the community
4. Enthusiasm, creativity and strong organizational skills
5. Ability to work in a virtual setting individually and as part of a team
6. Ability to maintain project schedule and fulfill demanding deadlines
Join the hardworking and dedicated team delivering exciting arts and culture programs and activities to our community – and beyond. Reporting to the Communications & Events Manager, the Box Office and Digital Services Coordinator is an important member of the organization.
At the Aurora Cultural Centre, we believe that arts, culture, and heritage can play a role in changing our world and our community. This is the fabric that deepens our understanding of our shared experience and creates a more compassionate society. Since 2010, the Centre has welcomed the community to create and participate in diverse experiences for all ages. We proudly program four vibrant gallery exhibition spaces, a range of instructional classes for children, teens and adults, an eclectic live music series, special family events and summer arts camps.
This full-time position requires the successful candidate to be available for Monday – Friday 8:00-5:00pm with some flexibility for evenings and weekends to support events. The successful candidate will be detail-oriented, have proven exceptional customer service skills, proven digital acumen, flexible in their ability to shift from one task to another, be a generous team member, and proficient in handling administrative tasks including payment processing.
Start Date: As soon as successful candidate is available
A criminal record search will be required of the successful candidate, at their own expense, that is acceptable to the Aurora Cultural Centre.
We recognize that candidates may not meet all the criteria listed in this posting. We encourage all those interested in this posting with a combination of relevant experience and an interest in the arts to apply. The Aurora Cultural Centre is committed to racial justice and reconciliation, and values diverse voices that reflect the communities we serve. We encourage Persons with Disabilities, Black, Indigenous, other racialized candidates and/or candidates from the 2SLGBTQIA+ community to apply for this position.
Jane Taylor, Communications & Events Manager at janetaylor@auroraculturalcentre.ca with Box Office and Digital Services Coordinator in the Subject Line.
We are committed to providing a workplace that is inclusive and accessible to all. Should you require accommodation during the staffing process, please do not hesitate to contact us at 905-713-1818 or info@auroraculturalcentre.ca.
We thank all applicants for their interest in joining our team, and all responses will be held in strictest confidence. Only those selected for an interview will be contacted.