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Job Summary
Reporting to the Marketing and Box Office Coordinator, the Marketing & Box OfficeAssistant provides a range of administrative services that supports the marketing, communications, public relations, and promotion of performances and other theatre activities/events, including development, education and outreach programs.
Key Duties and Responsibilities
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Provide general administrative assistance to the Marketing and Box Office Coordinator and the Marketing Department in the preparation and implementation of programs and events to support marketing goals and objectives. This includes, but not limited to, the preparation and distribution of all collateral including, publications, documentation, reports, worksheets, announcements, correspondence and proposals for both internal and external clients. Planning and implementation of promotions, community outreach, research, ticket sales analysis and processing of invoices.
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Work with the coordinator and the marketing agency team to develop/research information for, review and finalize all marketing materials, ads, and collaterals. This includes but not limited to: Annual programs brochures, A&E publications, Program inserts, Gala and show programs, print and digital advertising. Manage the distribution of season brochures and A&E publications to local community centres and libraries. Assist the coordinator and marketing agency with the process in the development of digital creative content, messaging, including plan, review, approvals, and campaign activations.
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Provide administrative support and attendance for all theatre-related and public relations related events, including, but not limited to, the annual Season Launch, Annual Discovery Gala, and other assigned events. Prepare all pre-show signage and PowerPoint presentations.
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Assist with input of data to support the daily, monthly, quarterly, yearly metrics reporting. This includes working with the Theatre’s CRM system, AudienceView, as well as, maintaining and updating databases including, Media, PR list, Markham Performing Arts Awards, Sponsorship/partnership and donations.
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Assist in the Box office operation and CRM-ticketing system, including but not limited to input to build PES shows, rental shows, sales promotions, reporting, and inventory management.
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Monitor and update content information on Flato Markham Theatre website (on the AudienceView platform) and assist with social media channels and e-blasts.
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Assist in PR content development, including but not limited to, the development and distribution of press releases. Follow-up with Marketing Agency to ensure that content and articles are published and archived where appropriate.
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Other duties as assigned.
Minimum Education and Experience Required
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Minimum of three years’ experience in a related field and college/university degree/diploma preferably in communications, marketing, event planning or a related discipline.
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Superior computer skills, excels at MailChimp or related software, proficiency in Photoshop/InDesign or comparable software, fully comfortable and can work independently with various social media platforms.
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Must have excellent communication with a proven ability to multi-task.
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Must be comfortable on the phone making cold calls and following up with media.
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Comfortable with AudienceView, or related CRM system, as well as the ability to learn new systems quickly.
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Ability to work various shifts including evenings and weekends.
Core Behaviours
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Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
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Change & Innovation: Responds positively and professionally to change and helps others through change.
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Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
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Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
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Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
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Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.
Full-time regular
The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.
The City of Markham has established a mandatory vaccination requirement for staff related to the COVID-19 pandemic. As a result, should you be a successful candidate for a position with the City of Markham you will be required to provide proof of 2 Health Canada approved vaccination doses upon a conditional offer of employment. Should you require accommodation in accordance with the Human Rights policy with respect to your vaccine status, you will be required to disclose that at the time of conditional offer so that an accommodation can be developed prior to your start date.
Applications are now being accepted for the regular full-time Marketing and Box Office Assistant position at the Flato Markham Theatre. To apply for this position, please submit your cover letter and resume to the City of Markham Career Portal by April 14, 2023.