House Manager – Oakville Centre for the Performing Arts

Post Date: 
November 2, 2015
Closing date: 
November 13, 2015
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Position: 
House Manager
Company/Organization: 
Oakville Centre for the Performing Arts
Location: 
Oakville, ON
Canada
Job Description: 
The Oakville Centre has a 497 seat raked theatre over 17 rows (stairs) as well as a 120 seat studio theatre.

The primary responsibility of the on-duty House Manager is facilitate the operation of theatre front line services to ensure quality customer service is provided and oversee the safety of patrons during performances. The House Manager supervises all front-of-house staff and volunteers working for the event and is the primary point of communication for patrons, artists and other departments with the theatre operation during a performance.

  • Supervise up to 15 front of house staff and volunteers for each event. 
  • Provide staff and volunteers with direction and coordinate duties to ensure continuity and quality customer service is provided.
  • Plan and prioritize critical path for each performance.
  • Compile information for a report for review by senior staff after each event.
  • Communicate closely with other theatre departments to ensure the performance runs smoothly from start to finish.
  • Take initiative in resolving patron seating or ticketing issues during the event.
  • Must be able to manage/multi task several responsibilities at once.
  • Manage concession sales and service, inventory and reconciliation.
  • Manage on behalf of touring artists, their merchandise sales, inventory and reconciliation.
  • Ensure that the lobby, reception areas, and audience spaces are prepared to receive the public.
  • Complete nightly bank deposit from concessions and merchandise.
  • Provide both administrative and operational support to the Coordinator of Front of House Services. 
  • Will be required to work non-traditional hours including nights, weekends and holidays.
  • Attend and participate in regular staff meetings.
  • Have full knowledge and respond effectively to emergencies and evacuation procedures.
  • Other duties as assigned.
Requirements: 

Qualifications/Skills:

  • Completion of secondary school is required
  • Currently enrolled in or completion of college/university or equivalent would be considered an asset
  • 3 years of customer service experience in a busy environment, preferably in event planning.
  • Strong communication skills in order to effectively deal with patrons, staff and volunteers.
  • Basic computer skills. Preferred proficiency in Microsoft suite.
  • Ability to work independently and effectively manage time and resources.
  • Ability to work a flexible schedule which will include evenings, holidays and weekend hours.
  • Smart Serve Certificate and First Aid Certificate
  • Some heavy lifting is required.
  • Successful candidates, who are new hires and/or who have not performed in this position previously will be required to provide a satisfactory criminal record check, with vulnerable sector screening, dated within the last 30 days as a condition of employment.
Salary: 
$13.68 - $17.10 per hour
Term: 

This is a part-time opportunity, working various non-traditional hours including evenings, weekends and holidays, up to a maximum of 24 hours per week.

Additional Info: 

This job profile reflects the general details considered necessary to perform the principle functions and shall not be construed as an interpretation of all work requirements inherent in the job. Applicants are required to demonstrate in their applications and in the interview process that their qualifications for the positions match those specified. Applicants may be required to undergo a skills assessment and/or testing.

Send Submissions To: 

Applications will be accepted on-line at www.oakville.ca in the current opportunities section no later than midnight on November 13, 2015.

Website: 
www.oakvillecentre.ca