Box Office Coordinator, Bader Performing Arts Centre

Post Date: 
February 13, 2025
Closing date: 
February 27, 2025
Start Date: 
March 24, 2025
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Company/Organization: 
Queen’s University
Location: 
390 King Street West
Kingston, ON K7L 2X4
Canada
Job Description: 

 

What You Will Do

    • Coordinates and ensures the smooth operations of the box office.
    • Acts as the primary contact for customers, in person, over the phone, and through on-line support.
    • Oversees box office record keeping, and compiles, processes, reconciles, and disseminates financial and activity reports.
    • Provides expertise in all facets of box office software systems including report building, event creation, subscription rollover and customer service as needed.
    • Oversees box office staff PCI compliance, POS, and Payguard training and certifications.
    • Facilitates e-marketing directives.
    • Oversees database transitions and implementation of any new applications.
    • Coordinates the casual staff recruitment process.
    • Provides box office training, supervision, and scheduling of box office staff.
    • Directs, allocates, and supervises the work of other staff.
    • Coordinates box office software upgrades and programming.
    • Distributes e-communications through the patron database and updates the website.
    • Builds and proofs website listings.
    • Other duties as required in support of the department and/or unit.
Requirements: 

 

Required Education

  • Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.
    • in performing arts preferred.

 

Required Experience

    • More than 3 years and up to and including 5 years of experience.
      • Previous box office experience in a performing arts centre considered an asset.
      • Experience with the Spektrix ticketing system considered an asset.
      • Experience in client and/or customer experience functions considered an asset.
      • Experience in financial management practices considered an asset.
      • Experience overseeing staff recruitment and scheduling considered an asset.
      • Experience in planning and/or managing projects considered an asset.
      • Experience in web design and website content development and management tools considered an asset (e.g., DreamWeaver, FrontPage, etc.).

Consideration may be given to an equivalent combination of education and experience.

 

Job Knowledge and Requirements

    • Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
    • Provide consultation and advice on non-straightforward and/or complex issues.
    • Interaction with others requires interpersonal skills and the ability to understand and influence.
    • Adapt messages to meet the needs of the intended audience.
    • Build relationships, trust and credibility.
    • Manage own work, train and review the work of the team to see commitments through to completion.
    • Sets work priorities and direction, supporting the team in achieving goals and objectives.
    • Participate in project team meetings and develop team project plans.
    • Lead procedural or technological change within a unit.
    • Identify new problems and seek information and input to fully understand the cause of problems.
    • Identify opportunities to improve the effectiveness and efficiency of work processes.
    • Draw logical conclusions and provides opinions and recommendations.
    • Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
    • Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.
    • Assess the suitability of job candidates and recommend the most appropriate person for hire.
    • Monitor and assess output and the quality of work from team members and recommend need for formal training or development plans to management and identify possible performance and/or disciplinary issues.
Additional Info: 

 

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

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Website: 
Job Posting: Box Office Coordinator